Service Agreement Terms

Payment Terms

Our payment structure ensures clarity, transparency, and smooth project execution:

• 50% Advance Payment: The client must pay 50% advance before or at the time of signing this agreement.
• 30% Mid-Project Payment: 30% payment is required upon completion of 50% of the mutually agreed work.
• Final Payment Before Delivery: Full and final payment must be completed before final delivery of all services.

Refund & Cancellation Policy

• Cancellation within 2 Days: If the client cancels the agreement within 2 days of paying the advance, only 20% of the advance amount will be refunded.
• After 2 Days: No refund will be issued as resources, planning, and time allocation begin immediately after the advance payment.

Delivery & Ownership Rights

• Asset Release: All digital assets, credentials, and source files transferred only after full payment.
• Retained Rights: ZenX Digital maintains ownership until final payment completion.

Legal Framework

• Governed by the Indian Contract Act, 1872
• Compliant with the Information Technology Act, 2000

Dispute Resolution

• Primary resolution through mutual negotiation within 30 days
• Secondary resolution via arbitration under Arbitration and Conciliation Act, 1996
• Jurisdiction: District Court, Shimla, Himachal Pradesh

Contact Information